FAQ
Shipping
It depends where your order is being shipped. For specifics, see more info about sales tax.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We will email you as items in your order ship, or if there are updates on the status of your order.
If you have a Lornas profile, sign into your account. You'll see which purchases are on the way and get the shipment tracking updates.
If you don't have an account, find your order number, then go to order information and enter it.
For local and international orders, please call 954-361-1736
Product
If you are not 100% satisfied with your purchase from Lornas
you can return your item(s) for a full refund within 100 days of purchase. (Returns must be unworn, in the state you received them, and in the original
packaging.) Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.
Items that aren't available to ship when an order is placed are on backorder and will ship later.
We'll provide you with an approximate ship date when you add the item to your bag and when you check out. Backorder ship dates are approximate, and we'll email you if the date changes.
To help determine if your connection is secure, look at the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. You should also verify that the URL for the page you are on includes "https" at the beginning. Most browsers offer additional security alerts as well.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.